FAQs

1. How soon will my order be dispatched and delivered?
Our processing times vary depending on product availability—many orders are shipped on the same business day, while others might require one to two business days before dispatch. In general, you can expect delivery within 4 to 7 days. If there’s an extended delivery period, that information will be clearly mentioned on the product details page. We take pride in our swift processing and top-notch customer service.

2. What payment options do you offer?
We accept a variety of payment methods, including all major credit and debit cards as well as digital wallets like Apple Pay and Google Pay.

3. What is your return policy?
If you’re not completely satisfied, you can return your purchase within 30 days for a full refund. For complete details, please refer to our 30-day return policy at the bottom of our website.

4. What is your cancellation policy?
You may cancel your order for a full refund as long as it hasn’t been dispatched. To cancel, contact us immediately at support@playtimeavenue.com. Once your order has shipped, the cancellation will fall under our 30-day return policy.

5. What should I do if my item arrives damaged?
Please inspect the packaging upon delivery. If you notice any damage—whether to the box or the contents—make a note on your delivery receipt. If you’re unable to check the package immediately but suspect an issue, simply mark the receipt with “possible damage.” Then, email us photos of the damage at support@playtimeavenue.com, and we will arrange for a replacement or appropriate compensation.

6. How do I place an order?
Ordering is easy. For online purchases, click “Add To Cart” on the desired item and proceed through checkout by providing your shipping and payment details. You can also place orders over the phone by calling 000-000-0000. In both cases, you’ll receive an immediate confirmation, and we’ll begin processing your order right away.

7. How will I know when my order ships?
Once your order is placed, you’ll receive an email confirming your order details and payment authorization. We then process your order promptly and send you a shipping confirmation with a tracking number once it leaves our warehouse. If an item becomes unavailable, we’ll notify you within one business day via email or phone.

8. Will I get an email confirmation for my order?
Absolutely. A confirmation email will be sent to the address you provide with each order. We recommend that you save or print this email for your records. Please ensure your email address is entered correctly to receive these updates.

9. Do you charge sales tax?
Since our operations are based in New Jersey, sales tax is only applied if your order is shipped to a New Jersey address. This policy could result in significant savings compared to other vendors.

10. Can I modify my order after placing it?
Yes, order modifications are possible at no extra cost if the order hasn’t been shipped. Simply email us at support@playtimeavenue.com with your request. Any difference in cost will be adjusted by crediting your payment method or by sending you an invoice for the balance. For immediate assistance or updates regarding your order, please email us at support@playtimeavenue.com or call 224-218-5330.