Shipping Policy
Thank you for choosing Playtime Avenue. We’re dedicated to ensuring that your orders are delivered promptly and efficiently. Below is an overview of our shipping procedures:
Shipping Cost
Enjoy complimentary shipping within the USA.
Order Cutoff Time
Place your order by 6:00 PM Monday through Friday (GMT-05:00 Eastern Standard Time – Detroit) for same-day processing.
Processing Time
We strive to process all orders within 1-2 business days.
Transit Time
After processing, expect your package to arrive within 4-7 business days.
Shipping Methods
Most orders are dispatched using reliable third-party freight carriers via large trucks. For freight shipments, a member of our team will contact you to schedule a curbside delivery appointment. Please ensure you provide an accurate phone number during checkout to facilitate this process.
Order Confirmation and Tracking
Once your order is submitted, you’ll receive an email confirming its receipt and payment approval. When your order is dispatched (typically within 1-2 business days), we’ll send you a shipment notification along with a tracking number and link so you can monitor its journey.
Address Changes
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Cancellations
You may cancel your order for a full refund if it hasn’t yet been dispatched. If the order has already shipped, please review our refund policy for further guidance.
Damaged or Incorrect Items
Please inspect your delivery upon arrival. If you notice any damage or receive the wrong item, contact us immediately so we can promptly resolve the issue. We cover return shipping costs for items that arrive damaged or incorrect.
Contact Us
Your satisfaction is our priority. If you have any questions or need further assistance, please get in touch with our customer service team:
- Company Name: Playtime Avenue
- Phone: 224-218-5330
- Email: support@playtimeavenue.com
- Address: 254 Chapman Rd, Ste 208 #22270, Newark, Delaware 19702
